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gq77 is clear about what we collect, why we collect it, and how you can review or update it at any time through your account. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the payment method you choose to link, whether that is Nagad, Upay or Bank Transfer. We also record activity data tied to your account session: which sections you visit, how you navigate between the sportsbook and casino lobby, and the device type your browser reports. This is operational data. We use it to keep your account working correctly and to detect unusual access patterns that could signal a security issue. We do not sell your personal data to third parties for marketing. Where we share data with service partners — payment processors, fraud detection services, identity verification providers — we do so only to operate the account features you use. Each of those partners is required to handle your data under terms consistent with this policy. Data you submit through payment flows, including Nagad transaction references or Upay wallet identifiers, is handled only to process and verify your deposit or withdrawal request. We do not retain raw payment credentials beyond what the transaction process requires. Your data handling rights and our obligations depend on the laws applicable to your eligible region.
This policy applies specifically to data we process through gq77. It does not extend to third-party sites linked from our pages or to external payment provider apps. Scope depends on your account status and the eligible region you access from.
All data collected when you register, log in, update your profile or request a withdrawal through your signed-in account area falls within this policy. This includes your contact details and account-level preferences.
Deposit and withdrawal records processed via Nagad, Upay or Bank Transfer are covered here to the extent we handle them. Once a transaction leaves our system to a payment provider, their own privacy terms govern that portion of the flow.
Browsing behaviour on gq77 — pages visited, game lobby sections opened, time on page — is captured in aggregated session logs. These are used for platform operation and not linked to individual marketing profiles shared with third parties.
External links, payment provider apps and any service operating under a separate domain are outside the scope of this policy. We are not responsible for how those services collect or store your data; check their own published terms.
You have practical options for managing the personal data we hold on your account. These are not abstract promises — they are steps you can take directly. To review what we hold, go to your account settings page while signed in; the profile section shows the contact details and linked payment identifiers on record. If something is incorrect — a wrong phone number, an outdated email address — you can update it from the same page. For details that you cannot edit in-app, you can raise a correction request through our published support route. If you want to understand why a particular piece of data was collected or how long we retain it, the support team can walk you through the relevant retention category. Withdrawing from the platform does not automatically delete all account records; some transaction and identity data is held for the period required under applicable law in your eligible region. Where you have a right to request deletion, you can submit that through account support. The scope of that right depends on local law.
Sign in and open your account profile. Your name, contact details and any linked payment method identifiers are shown there. Check this after any account change to confirm the data on file is accurate.
Update your phone number, email or display name directly from the account settings page. For fields that are locked after verification, submit a correction request to support with the correct detail.
If you want to know what category of data we hold, why we hold it or how it is used, contact support through the channels shown in the Support section of this page. Describe your question clearly and reference your account.
For deletion requests or questions about how long specific data is retained, use the support contact route. We will respond with the steps available to you under the law applicable to your eligible region.
If you have a question about your data, a correction to request, or a concern about how this policy is applied to your account, these are the routes available. Use the channel that matches the nature of your query — account-specific issues are easier to handle via live chat where we can verify your identity in-session.
Open the chat widget from any page on gq77 while signed in. Describe your privacy query and reference your account; the team can pull the relevant record during the session.
Send your data or privacy question to the support email address shown in your account dashboard under Help. Include your registered contact detail so the team can locate your account record.
The Help section in your signed-in account area carries published answers to common data and policy questions. Start there for general queries about retention periods, payment data and cookie settings.
Our approach to data security is operational — we apply access controls on account records, session tokens and payment identifiers to limit who inside our systems can read them. Cookie usage on gq77 is limited to what keeps the account session running and what helps us understand aggregate navigation patterns. We do not use cookies to build individual advertising profiles for sale to third parties.
We use session cookies to keep you signed in and functional cookies to remember your lobby position. Analytics cookies record aggregate page activity. You can manage cookie preferences through your browser settings; blocking functional cookies may affect account navigation.
Access to your account record from our side is restricted by role. Your password is not stored in readable form. If you suspect unauthorised access, change your password from account settings immediately and contact support through live chat.
We keep active account data for as long as your account is open. After account closure, transaction and identity records are retained for the period required under applicable law in your eligible region. You can ask support for the specific retention category that applies to your data.
When we update this policy in a material way, we post a notice in the account dashboard and update the revision date at the top of this page. Continuing to use your account after a posted update means you have seen the revised terms.
These are the questions we hear most from account holders about data, access and their rights under this policy. If your question is not here, the support routes listed above are the right next step.
We collect the name, email address, phone number and country you submit at registration. If you link a payment method such as Nagad or Upay during account setup, we record the wallet identifier needed to process transactions. We do not store full payment credentials beyond what the transaction requires.
Your profile page in the signed-in account area shows your stored contact details and linked payment identifiers. For a full breakdown of what we hold in our systems — including session logs and transaction records — submit a request via support email or live chat with your account details.
Most contact details can be updated directly from the account settings page while signed in. For fields that are locked after identity verification — such as your registered name — contact support through live chat or email and provide the correct information. The team will confirm the correction steps available for your account.
We share your data only with partners who help operate the account services you use — payment processors for Nagad, Upay or Bank Transfer transactions, and identity or fraud verification services. We do not sell your personal data to advertisers. Each partner is bound by data handling requirements consistent with this policy.
Some transaction and identity records must be retained after account closure under the laws applicable to your eligible region. The exact period varies by data category. You can ask our support team which retention period applies to your specific records by submitting a question through the live chat or email route.
Transaction references from Nagad or Upay are used to process and verify your deposit or withdrawal request. Once a transaction is complete and verified, we do not retain raw wallet credentials. Records of the transaction amount, date and status are kept in your account history for the retention period required by applicable law.
Send a deletion request through the support email shown in your account dashboard, or raise it via live chat. We will review what can be deleted immediately and what must be retained under applicable law in your eligible region. The team will confirm the outcome and timeline after verifying your account identity.